Sub $400 Product Replacement: If the product costs less than $400 and suffers an electrical or mechanical fault covered by the Dick Smith Extended Warranty within the period of cover, we will simply replace it with a new one or give you a gift card.
Repair/Replace:If the product costs over $400 and it suffers an electrical or mechanical fault covered by the Dick Smith Extended Warranty within the period of cover, it will be repaired. If it is uneconomical to repair, then we will look at an equivalent replacement. You are covered for repairs to the value of your purchase price over the life of the cover.
No Lemon Guarantee: If your item has been repaired three times and it fails for a fourth time, we'll replace it with an equivalent product or a gift card.
Fair Wear and Tear: Even if the covered item has suffered from fair wear and tear, we will still repair it, replace it or provide you with a gift card.
How to Purchase an Extended Warranty
Select Your Product
Choose the product you wish to purchase.
Choose E.W. Option
At the checkout, select the applicable protection period that you wish to purchase.
Dick Smith Extended Warranty is available for purchase online when you purchase your product. When purchasing your product select the applicable additional protection you wish to purchase.
You Are Covered
Sit back & relax, we've got you covered.
Keep your receipt as proof of purchase of your item and your Dick Smith Extended Warranty.
How to Make a Claim
If your protected product breaks down after the manufacturer warranty period and during the period of cover, you can make a claim through one of the following ways: