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Dick Smith Price Drop Guarantee

Price Drop Guarantee

All products sold at Dicksmith.com.au are subject to a Price Drop Guarantee under this policy.

14 Day Money Back Guarantee

Applies to all Dicksmith.com.au Home Brands at Dicksmith.com.au, which are - Kogan, Certa, Orbis and Dick Smith branded products.

At Dicksmith.com.au, We want You to be confident that You’re always able to buy Our products at the lowest price! That's why We offer a 14 Day Price Drop Guarantee on all Dicksmith.com.au Home Brand products, which are: Kogan, Certa, Orbis and Dick Smith branded products.

If You notice that the price of a Dicksmith.com.au Dick Smith Home Brand product has dropped at Dicksmith.com.au within 14 days of Your order, You can submit a Price Drop Guarantee enquiry within that period together with Your original order confirmation from Us and a screenshot of the particular product with a lower price at Dick Smith.com.au. If Your enquiry is found to be correct, We will provide You with a store credit of the difference between Your order price and the lower price You have provided.

All External Brand Products

e.g Samsung, Apple, Nikon, Canon etc.

On all brands other than Dicksmith.com.au Home Brands, the purchase price from Our suppliers may change on a daily basis. This means that there will naturally be daily fluctuations in the price of many of these products at Dicksmith.com.au For this reason We may be unable to provide a store credit of the full difference between Your order price, and a lower price that may have been advertised within 14 days of Your order.

For all goods other than Dicksmith.com.au Home Brand products (as defined above), if You notice that the price of a product other than a Dicksmith.com.au Home Brand product, has dropped at Dicksmith.com.au within 14 days Your order, You can submit a Price Drop Guarantee enquiry within that period together with Your original order confirmation from Us and a screenshot of the particular product with a lower price at Dicksmith.com.au. We will assess Your enquiry and provide You with a store credit, as follows:

  1. If, at the time of contacting Dicksmith.com.au Your order has not yet been delivered, We will provide You with a store credit of the difference between Your order price and the lower price You have provided; or
  2. If, at the time of contacting Dicksmith.com.au Your order has been shipped by Dicksmith.com.au and has subsequently been delivered, You will not be eligible for a store credit under the terms of Our Price Drop Guarantee.

Price Drop Guarantee Terms & Conditions

  1. In order to organise a store credit under these Terms and Conditions, You must notify Dicksmith.com.au within 14 days of Your order confirmation and request a store credit under this Policy.
  2. Where the Product is a Dicksmith.com.au Home Brand product, the full difference in Product prices will be provided as store credit.
  3. Where the Product is not Dicksmith.com.au Home Brand product:
    1. if, at the time of contacting Dicksmith.com.au Your order has not yet been delivered, We will provide You with a store credit of the difference between Your order price and the lower price You have provided; or
    2. if, at the time of contacting Dicksmith.com.au Your order has already been shipped by Dicksmith.com.au and subsequently been delivered, You will not be eligible for a store credit under the terms of our Price Drop Guarantee.
  4. All store credit issued under this Price Drop Guarantee will have a validity period of 3 months from the date of issue.
  5. Dicksmith.com reserves the right to make changes to this Price Drop Guarantee without notice.
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