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Ausway

Terms & Conditions

Sold and delivered by Ausway Pacific Pty Ltd (ABN 66 166 623 169)

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Action to remedy the problem may include instruction on proper use. Photos and/or videos of the item may also be requested to assist in the return process. 

Defects and failures not covered by warranty include, but are not limited to:

•Damage due to user misuse or use in a manner contrary to the operating instructions 

•Damage resulting from the item being used in a manner other than originally intended as advertised •Improper or neglected maintenance including oiling and cleaning where required 

•Improper storage or neglect to properly prepare the item for storage 

•Incorrect fuel or oil use, including 2-stroke fuel mixture where applicable 

•The user’s inability to properly use the item, including starting or tuning of engines 

•Storm or wind damage to items which have not been correctly installed or adequately secured 

•Failure due to improper user installation or assembly 

•Damage cause when assembling, tuning, or adjusting the product 

•Cuts and scratches etc such as those caused by opening packaging with blades or knives.

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