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AZ eShop

Terms & Conditions

Sold and delivered by AZ ECOMMERCE PTY LTD (ABN 27 630 441 959)

Contact Seller

Our dedicated customer service team members are ready to provide you with the best possible shopping experience on Kogan. 

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Warranty

This warranty applies for the period defined on the product or on the item description. 

• Dead on Arrivals (DOA) claims must be accompanied with proof of purchase and be reported within 14 days from the date of invoice; 
• You may be required to perform simple troubleshooting steps and/ or provide evidence to demonstrate the fault before a return can be initiated; 
• Some vendors prefer to deal with warranty cases directly with end-users, you may be required to contact the vendor directly for warranty claims; 
• Minimum 12 months warranty on all items from the day of purchase; 

Returns

Change of mind requests must be accompanied with proof of purchase and be reported within 14 days from the date of invoice; 

The item(s) must be returned to us in a factory sealed and unopened condition, a deduction of up to 50% from the refund may occur to recover the lost value of the item. Please be advised that return postage is to be paid by buyer. We reserve the right to refuse a refund on a change-of-mind return if the item(s) is no longer in a merchantable condition*. 

*Merchantable condition refers to the item being Brand New

Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. 

Shipping

• All items are dispatched from our warehouses in Adelaide and Sydney, Australia.
• We aim to dispatch all products within two working day after your full payment is made. 
• Under normal circumstances, delivery will take between 8 and 10 working days after dispatch, depending on your location. Regional/Remote areas will require longer delivery time. 
• We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option.
• We currently dispatch only to addresses within Australia.
• Additional postage fees may apply for re-delivery or re-direction requests.
• If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund.
• Buyers must agree with the above postage and handling terms before purchase.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

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