Big Red Tech
Terms & Conditions
Sold and delivered by PB TECHNOLOGIES LIMITED (ABN 46 844 847 689)
All Goods Supplied come with a 1 year return to base warranty unless other wise stated
All goods to be returned must have a Goods Return Authority issued by us. The issue of a Goods Return Authority does not guarantee that we will accept the return.
Where a faulty product is returned and you have requested a Goods Return Authority within 7 working days of despatch, and the returned product has not been used or opened or otherwise deemed unsaleable by us you will be credited in full unless the return is due to an error by us. Freight charges will not be credited under any circumstances.
Faulty goods will be subject to the normal return procedures for the specific brand being returned.
Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 20% restocking fee. Freight charges will not be credited under any circumstances.
You will be liable for all delivery and insurance charges incurred in respect of returned goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.