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Celebration Giftware

Terms & Conditions

Sold and delivered by JENCO HOLDINGS PTY LTD (ABN 84 077 897 119)

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.

When will You Post My Order?

With the exception of personalised items, we will attempt to send your goods within 24 hours of cleared payment, excluding weekends and NSW public holidays.

For personalised items please allow an extra 3-5 days for production, in addition to the quoted shipping times

Delays may be experienced during the peak seasonal periods of Valentine's Day, Easter, Mothers Day, Fathers Day & Christmas. If you need urgent delivery during or within 1 week of these periods please contact us prior to ordering

If an item is out of stock and we expect delays we will notify you within 24hours (excluding weekends).

Please enter your delivery details carefully. If an incorrect address is provided to us or the address is incomplete (ie no unit number or business name) and Australia Post is unable to deliver the parcel, you will be required to pay additional postage charges for the order to be redelivered.

Standard Post - Letter Mail

Orders sent by Standard Post are sent via Aus Post letter mail (eg. badges, sashes, bibs, onesies, keyrings, etc ) and will take anywhere from 10-21 days to receive, depending on where you are in Aus.

These items do not come with tracking.

Parcel Post within Australia

We use both Australia Post and Fastways Courier. If you have a preference please contact us when you place your order

Postage time will depend on where you live in Australia. Use the following as a guide only (delays may be experienced during Peak Periods eg. Christmas, Easter, Mothers Day, Fathers Day etc)

Sydney / Central Coast / Newcastle – Regular 2-3 Business Days

Other NSW – Regular 3-5 Business Days

Victoria – Regular 3-5 Business Days

Queensland – Regular 4-7 Business Days

South Australia – Regular 5-7 Business Days

Western Australia – Regular 10-14 Business Day

Tasmania – Regular 7-10 Business Days

How do I track my Order?

Your order will be sent via either Fastways Courier or Australia Post (for PO Boxes and express deliveries)

You can track Fastways Orders online at Fastways Courier

You can track Australia Post Orders online at Australia Post

Return of an undeliverable item

If an order is returned to us by the courier or Australia Post because of an incorrect address or failure to collect a redelivery and or restock charge of $15 will apply (to cover return postage costs and redelivery costs).

We email tracking once your order has been shipped and it is the buyer's responsibility to ensure they follow the delivery status

We recommend signing up for a free MyPost Account https://auspost.com.au/mypost/auth/#/register which will provide SMS notifications of all your orders and allow you to redirect your order or organise a safedrop.

For Fastways you can organise redelivery and safe drop here https://www.fastway.com.au/services/calling-card-left/#/Store

Whilst all care is taken during packaging Australia Post and Fastways Courier DO NOT cover for glass breakage during transit.

Compensation for glass breakage will be at the discretion of Celebration Giftware and will be in the form of a refund not replacement


When you receive your order, please inspect it carefully to verify that all items meet your expectations and are correct.

If, for some reason, you are not satisfied with your purchase, please contact us within 14 days of receipt to arrange for a Return, Refund or Replacement (see instructions below)

Cancellations

Once your order has been submitted a request for cancellation will only be granted if your order has not entered the production phase. 

All cancellations are at the discretion of Celebration Giftware.

Please note there will be a 6% non-refundable cancellation fee to cover payment processing and restocking costs for ALL  cancellations .

Change of Mind / Return of Unwanted Items.

We do not accept change of mind returns for Personalised Items.

Our "Change of Mind" return policy does not apply to goods which have been personalised, worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

All "Change of Mind" Returns must be authorised in writing before the return will be accepted

Celebration Giftware will not be responsible for return postage costs on change of mind purchases and a $15 restock/handling fee will be charged to cover initial postage and handling costs.

Please include a copy of your invoice in the return parcel so we can identify your order

We recommend that you return all "change of mind" purchases via Registered post. You assume any risk of lost, theft or damaged goods during transit.

Celebration Giftware will not be responsible for parcels lost or damaged in transit if you choose not to register and insure them.

Return of Faulty Items

If you have received an incorrect or faulty item please notify us in writing within 7 days of receiving your order by contacting us through the Kogan Help Centre.

In your correspondence please provide the following information

  • 1. Order Number in the email subject line
  • 2. Title name of the damaged or faulty item
  • 3. A detailed explanation of the problem
  • 4. Photos of the damaged or incorrect item and the postal packaging (if claiming for breakages)
  • 5. Whether you are claiming a refund or replacement and date required

We will notify you by email within 24 business hours once your replacement / refund has been approved.

Returns that are the fault of celebration Giftware will be emailed a prepaid return label. Affix the label to the return package and drop off at the post office at your earliest convenience.

Once we have tracking verification that the prepaid label has been lodged at the post office we will dispatch the replacement

All products must be returned in their original packaging with bubble wrap and a box to minimise transit damage.

Replacements are not given for damaged packaging, we will only replace goods that are faulty or broken

Whilst all care is taken during packaging Australia Post DOES NOT cover for glass breakage during transit.

Compensation for glass breakage will be at the discretion of Celebration Giftware and will be in the form of a refund not replacement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

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