Terms & Conditions
Sold and delivered by KG ELECTRONIC PTY LTD (ABN 65 146 056 886)
30 DAY MONEY BACK RETURN POLICY
If you are unhappy with your item for whatever reason, simply return it to us for a replacement, exchange or refund. The item must be in its original packaging/condition for change of mind purchases, otherwise a 20% restocking fee may apply. We do not cover return shipping for change of mind purchases. A shipping fee will be deducting depending on the weight of the item for all change of mind purchases. Please contact us before leaving feedback, we are happy to help you and resolve any issues you may have. Please contact us within 30 days if you have a faulty item and we will cover the return postage where necessary, we do not cover this outside 30 days of purchase.
If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a RTS(return to sender) fee if we are unable to change the details before dispatch, and well as a reshipping fee (dependent on the items weight). We are not responsible for these changes if there is a mistake entered by the buyer.
This fee is typically anticipated to be $10.50 for RTS + $6.50 for re-shipment, regardless of Sale value.
INTERNATIONAL BUYERS PLEASE NOTE:
We accept no responsibility taken for any additional charges incurred in the buyers country of residence, EG: Customs, VAT etc. Please note that we do not ship to PO Box addresses outside of Australia. Please make sure the electrical information (i.e. power plug type) of the item you are buying is suitable for the country you live in, as this will be considered a change of mind purchase.
WARRANTY INFORMATION FOR REFURBISHED PRODUCTS::
The refurbished models we sell on Kogan Marketplace come with a 12 month manufacturer warranty unless said otherwise on the product description
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.