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Green Gadgets Australia

Terms & Conditions

Sold and delivered by ALEGRE PTY LTD (ABN 19 159 022 296)

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.


Genuine Products

Every device we sell has been cross checked against a police database to determine its legitimacy. All of our products come from trusted sources and are 100% authentic. We do source 3rd party accessories such as cables or chargers and will include these with your items when branded accessories are not available.  We’ll also include a certified AU USB Wall Adaptor.

In Depth Diagnosis

Every item undergoes an extensive 72-point inspection process to ensure it meets our high standards.  All devices are 100% fully functional and differ only in their cosmetic condition;

Excellent Condition - Minimal signs of wear. Item may have very faint marks on the screen or the frame. 100% fully functional.

Good Condition - Light signs of wear. May have some visible scratches on the screen and/or some scuffing. 100% fully functional.

Fair Condition - Represent excellent value for money. Displays medium to heavy signs of wear, including scratches and scuffs. 100% fully functional.

Payments & Shipping

All orders will be dispatched from our Sydney warehouse using Australia Post, Express Post delivery service. For our mutual protection, all orders will require a signature upon delivery.  Tracking for your order will be advised at the time your order is dispatched.

Returns

30 Day Satisfaction Guarantee

If at any time within the first 30 days from purchase date you are not satisfied with your device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Once received and inspected, we will facilitate an exchange or refund.

To contact us, please visit Kogan.com.au

  • My Account
  • Order History
  • Select your Order
  • Contact Seller

Minimum 6 Month Warranty

Our products are supported by a minimum 6 month warranty against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is treated and/or used.

Prior to returning a device for warranty, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your item back to us. Once received and inspected, we will facilitate a repair, refund or replacement.

To contact us for a Warranty Return, please visit Kogan.com.au

  • My Account
  • Order History
  • Select your Order
  • Contact Seller

Please note, Green Gadgets Warranty is void in the below instances:

  • Cracked screen or physically damaged
  • Water damage
  • Software that has been tampered with
  • Unauthorised repairs (3rd party repairs)
  • Customer has failed to take reasonable steps to avoid the quality becoming unacceptable
  • Customer has used the product abnormally

 

Privacy Policy

Green Gadgets respects your privacy. As such, any and all information collected will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. Genuine Aussie Seller

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