Terms & Conditions
Sold and delivered by HOOKED ONLINE.COM.AU PTY LTD (ABN 19 145 174 536)
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
Change of Mind We accept all change of mind returns as long as :
- - It is lodged within 30 days of delivery
- - It is in its original packaging, including instruction manuals and all accessories
- - The box/packaging is unworn, unopened, unused and in its original condition
- - Any sewn-in/attached labels are still attached
Do bear in mind that all postage charges are the responsibility of the customer.
The product is damaged or not working properly. What do I do? Occasionally, the product you receive may have been damaged in transit, is not working properly, or may have a missing part. When that happens, please contact our customer service team on 07 5546 1489. We will pay for the postage of the broken item back to us for repair. If it cannot be repaired, we will send you a brand new replacement. You will need to call us first to arrange a reply paid label to ensure the safe return of your item. The product isn't the same as what was shown on the website. What do I do? In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return. We pay for postage of the product back to us and can offer you a full refund or store credit.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.