Terms & Conditions
Sold and delivered by KITCHEN WAREHOUSE PTY LTD (ABN 14 093 407 419)
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
The chances are extraordinarily good that you'll be thoroughly satisfied with your purchase from us. It's a good idea for everyone, though, to have guidelines in place in case something happens.
Goods Arrived Damaged? If for some reason your goods arrived damaged or inoperable, we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just contact us through the Kogan messaging system. We want you to be 100% happy with your purchase and if the condition of the product isn't holding up its end of the bargain, we'll fix it in a hassle-free manner.
Have a Warranty Claim? As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly. We have a great relationship with all our suppliers, and will work directly with them to ensure any warranty issues are rectified in a timely manner. Ultimately, every purchase needs to end on a note that satisfies you and we will take every step to ensure that.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.