Terms & Conditions
Sold and delivered by LatestBuy (ABN 59 803 448 961)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard here.
LatestBuy use an integrated network of reputable logistics companies who deliver to residential and business premises.
- Delivery charges are per dispatch to the same shipping address. Sending items to a number of different addresses will require separate orders with individual delivery charges.
- While we make every effort to deliver within our estimated process and dispatch times, all timeframes are indicative only and exclude some items with delayed 5-7 day shipping. In particular, deliveries outside of major cities and towns within Australia may take longer than the timeframes above. During times of peak seasonal demand (Valentine’s Day, Father’s Day, but especially Christmas) there may be slight delays in the dispatch of your order, so please allow extra time for delivery.
- Where an item is not in stock, but pre-ordered or back-ordered, all order items are held and dispatched as promptly as possible as a single parcel once stock becomes available. Accordingly, you will incur no additional delivery charges for products on pre-order or back-order. In the event that multiple items are ordered and some of which are immediately available and others are on pre-order or back-order, please contact us using through the Kogan Help Centre should you prefer we ship items in individual parcels (additional delivery charges will apply).
We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. The specific carrier we choose for the delivery of your order is dependent on the nature of your specific order (e.g. weight, volume etc.).
It is the responsibility of the customer to inform LatestBuy if an order does not arrive or if you believe the contents of your order are incorrect. Once we learn an order has not arrived by the due date, we will lodge an enquiry with our applicable logistics agent to ensure delivery occurs as soon as possible. We will always endeavour to work with our delivery partners to ensure prompt arrival of your products.
Please allow up to the maximum estimated days for delivery. Also note that if an item has been lost in transit or if you have received an incorrect order, we may not dispatch correct or replacement items immediately. Items will be dispatched at our discretion. Should there be a problem with the delivery of your order, please contact us through the Kogan Help Centre.
As a guide only, our carriers attempt to deliver between 9am and 5pm Monday to Friday. Unfortunately we are unable to give a guaranteed time of delivery. During checkout, we recommend that you provide your daytime address (e.g. business address) should there be any possibility of your usual contact address being unattended at the time of delivery.
In the event that a signature is required and cannot be obtained on the first delivery attempt, the recipient will be left a card with details on how their parcel can be obtained. Please note that where applicable, re-deliveries after a second failed attempt will incur additional charges.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancel an order. LatestBuy rely on the delivery services of third party agents. We will not accept liability for any loss or damage arising from a late delivery nor will we accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
Free & Easy 365 Day Returns
At LatestBuy we understand that it’s sometimes hard to make a purchase without actually touching and seeing a product (although we think our products pretty much speak for themselves), so that’s why we’ve got a 365 day ‘no quibbles money back guarantee’ policy. If for whatever reason you’re not happy with your product(s), we’ll gladly refund you the total product(s) value once we’ve received the product(s) back at our warehouse. What’s more, shipping back to us is completely free – now that’s total piece of mind!
Furthermore, don’t be concerned with faulty goods, as we provide a 365 day warranty against material defects and workmanship on all our products – this is on top of the 3 – 12 month manufacturers’ warranty already provided with many of our products! If a product becomes faulty or you simply change your mind about your purchase, just contact us through the Kogan Help Centre and we’ll assist you with further instructions on how to proceed.
Please note: Our ‘no quibbles money back guarantee’ is not available for personalised products and orders with a value greater than $1000. Items must be returned in an “as new condition” with original packaging. Once a return has been approved and received, you will normally receive your refund in the same manner and/or to the same account used for payment within 5-7 business days of the return approval or receipt (whichever is later).
Refund, Exchange and Warranty
To enable you to shop with confidence LatestBuy offer a 365 day ‘no quibbles’ money back guarantee on most items in our product range. If you’re not completely satisfied with your purchase, return it in its original packaging and condition within 365 days of receipt of your goods, and we will refund your money – less delivery charges (unless goods are dead on arrival, damaged, faulty or incorrectly dispatched and this is advised to us in accordance with these Terms and Conditions). Faulty goods may be able to be returned after the 365 day period, in accordance with an extended warranty provided by the manufacturer.
To return goods to us, all we require you to contact us through the Kogan Help Centre. Once we receive your request, we will issue you with a Return Merchandise Authority (RMA) number and if we are responsible for return carriage under these Terms and Conditions, advise you the details of how best to return the product(s) to us. The RMA number must be written on your original invoice/receipt and return shipping label. Returns must be received by LatestBuy within 14 days of the RMA number being issued.
In most cases we will advise you to return products by post, in which case please use the following postal address:
(Attn: Returns Department)
PO Box 3009
BASSENDEAN DC WA 6942
The best packaging to use for returning products is the packaging in which you originally received your order. If this is not available please return products in an envelope, satchel, bag or box suitable for mail or courier transport. Australia Post will normally have a range of suitable packaging available for purchase. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. Please ensure that you enclose your original invoice/receipt with all returned product(s).
Where you are responsible for return carriage under these Terms and Conditions, such as with a ‘change of mind’ purchase, please note that the risk of products in transit from you to us lies with you. Accordingly, you are free to choose any method of shipping available, including options such as registration, insurance and online tracking. However, please note that we are not able to process returns where we do not physically have possession of the product(s). In all instances, where possible, we recommend that you retain proof of shipping whenever returning items to us.
If the product you are returning included a special offer, return of the additional item(s) will be at our sole discretion. Any return may also void a multiple purchase discount.
For ‘change of mind’ purchases, goods can only be accepted for refund or exchange in unmarked, unused, 100% unworn, original condition and packaging, complete with all instruction booklets, warranty cards, accessories etc. Packaging seals (where applicable) must not be broken. LatestBuy has sole discretion as to whether goods returned comply with these conditions. If you are unsure as to whether your ‘change of mind’ satisfies this criteria, please contact us through the Kogan Help Centre. We do not sell used items and returned products that do not comply with these conditions or cannot be associated with an RMA number may be returned to purchaser, further incurring you delivery charges.
For ‘change of mind’ purchases you will incur the original delivery charge and the cost of returning the product(s) to us. Where a product is exchanged, differences between the purchase value of the new product (including applicable delivery charges) and your refund value will either require further payment or the issue of a Gift Voucher, as the case may be.
We warrant that any product sold by LatestBuy will be free from defects in materials and workmanship for a period of 365 days from your invoice/receipt date, or such longer period as may be offered by LatestBuy in any particular case. If any defects in materials or workmanship in a product we have sold are identified and notified to us within this warranty period then we will, at our option, either repair or replace the product, or refund your money and take back the product. LatestBuy does not accept any liability beyond this, and does not accept any liability for consequential loss.
Our liability under this warranty is subject to us being satisfied that a defect was caused by defective workmanship or materials, and was not caused by or substantially contributed to by other factors, or circumstances beyond our control, including (but not limited to) defective installation, maintenance or repair, accidental or malicious damage, alteration or modification of the product in a manner not recommended by the manufacturers or any neglect, misuse or excessive use.
The LatestBuy warranty does not extend to and we are not liable for, any damage to articles to which a product is attached or with which it is used, or for the consequences of a product being used for any purpose for which it has not been designed or for which its use is not recommended by the manufacturers.
Please carefully inspect your goods when they arrive. If for some reason your product(s) arrive in a damaged state, are dead on arrival, or you believe they have been incorrectly dispatched, please contact us through the Kogan Help Centre within 48 hours of receipt of your goods, and retain the original packaging for returning products to us. Where dead on arrival or warranty claims are not found to be valid, you will be charged a no-fault fee of AU $100, plus applicable delivery charges.
LatestBuy will endeavour to process all returned goods within 5 business days of receipt. Excluding ‘change of mind’ returns, but including all valid warranty claims, we will pay for the shipping cost associated with returning the product(s) to us. You will still be liable for the delivery charge associated with your original order and where we are providing free return delivery it is at our sole discretion what delivery service is chosen.
If you are returning an item given to you as a gift, these terms and conditions relating to the refund, exchange and warranty of items purchased from LatestBuy equally apply. However, if a refund is required, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
Please note that all warranty claims and returns must be accompanied by a valid invoice/receipt. There are also expressed or implied conditions, warranties, guarantees, rights and remedies under the Competition and Consumer Act and you may also have additional rights under a manufacturer’s warranty on certain products. Where you pursue a manufacturer claim after expiration of our 365 day warranty, it will be your responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card.
LatestBuy is not responsible for any item that is not returned in the manner set forth above.
Warranty Against Defects
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In this Warranty, Product/Products means a product which LatestBuy:
- Sells directly to you, as the consumer; or
- Distributes, as the distributor/wholesaler, to retailers in Australia who then in turn sell directly to consumer.
In addition to any other guarantee or warranty implied by law, LatestBuy warrants that Products will be free from manufacturing defects for a period of 12 months from the date of purchase (Warranty).
Exceptions: This Warranty does not cover normal wear and tear, or any damage, failure or loss caused by improper use, assembly, maintenance or storage of Products.
How to claim
To make a claim under this Warranty, simply follow these steps:
- Contact us through the Kogan Help Centre
- When you contact a representative of LatestBuy, they will advise you whether you are required to dispose your defective Product or return it (in which case we will issue you with an Return Merchandise Authority (RMA) number that will need to be included with your return). Defective Product to be returned will be at the cost of LatestBuy including return delivery.