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Mobile World

Terms & Conditions

Sold and delivered by Mobileciti Australia Pty Ltd (ABN 43117746424)

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.


At Mobile World we only sell Australian A-tick products with the manufacturer's warranty. We provide tax invoices for all purchases. In addition to sales guarantees, we aim to provide the finest and most professional customer service to every single one of our customers.

Our staff is dedicated to service and passionate about mobile phones. They are ready to assist you with whatever you may need. With Mobileciti, you can buy with confidence.

Our transit guidelines for standard delivery are:

Metro NSW, ACT, QLD, VIC
1 - 5 working days after dispatch
Metro WA, NT, TAS, SA
3 - 7 working days after dispatch
Regional NSW, QLD, VIC
3 - 7 working days after dispatch
Regional WA, NT, TAS, SA
5+ working days after dispatch
Rural NSW, QLD, VIC
7+ working days after dispatch
Rural WA, NT, TAS. SA
7+ working days after dispatch

We want you to be satisfied with every product we sell at Mobile World. That is why if you change your mind regarding your purchase within the first 30 days of receiving it, let us know and we can organise a return with a refund or exchange, minus any postage costs. The product must be returned in a brand new, unused condition with full original packaging. If the product's packaging has been opened or damaged, we may decline the return completely or we may charge you a restocking fee of 20% of the product cost or $20.00, whichever is greater. You are responsible for return postage. Please ensure the product is well packaged. For peace of mind with high value products we recommend Registered Post with tracking and insurance coverage, as we may not be able to assist you if the product goes missing in transit.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

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