Terms & Conditions
Sold and delivered by Motherworld Pty Ltd (ABN 41613640501)
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
Faulty or Damaged Goods In the event that you receive faulty or damaged goods, please contact us for your return instructions. Returns for refund or exchange are subject to approval. Product Return cost will be paid by us. Change of Mind If you simply ordered the wrong item online, then we will be pleased to offer you a refund or replacement product provided: The item returned to us is in its original packaging The item is unused and as sold Return postage is the customer's expense 20% Restocking Fee may apply Returns or refund or exchange will only be accepted within thirty (30) days after the customer has received the good and are subject to approval by us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.