Terms & Conditions
Sold and delivered by One Shop (ABN 50 115 804 432)
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
Please contact our customer service team immediately if:
-Your product was damaged during transit
-You wish to make a warranty claim for any product you have purchased
-You are not satisfied with any product that you have purchased
Please note that you must comply with the returns instructions provided to you from our team which will be sent to your registered email address. All returns must be directed through our Customer Service team. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted. Applicable freight fees and a 15% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled when the item has already been dispatched from our warehouse. We accept Change of Mind returns for 14 days after you have received the item. Additional Freight charges may apply.