Terms & Conditions
Sold and delivered by Manga Arts (ABN 14 643 174 211)
Pen pot-pourri is a registered name of Manga Arts (ABN 14643174211) which is a family owned and operated company in Victoria, Australia.
Quality stationery and art materials for drafting, scrapbooking, bullet journals, graphic novels, general illustration and other project needs. A huge range of pens, inks, markers, pencils, mechanical pencils, pan paints and much more can be found in our online shop.
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
We accept the return of goods within 30 days of arrival of your order, provided the product you purchased meets at least one of the following criteria:
- Arrived in a damaged state.
- Is a faulty item.
- The item you received is not as ordered.
If the delivered goods meet one of these above conditions, please contact us first, so that we will be able to arrange a free return of goods for you.
If the reason for a return does not fall within any of the categories in the above list, however you believe that you are eligible for return / refund, please send us a message for discussion of the matter.
We would like to hear and discuss the problem/s you believe necessitate your purchased good's return.
Once the return process is completed (goods returned to us) we will either exchange the item or refund your payment, (as agreed during the previous contact).
Return and Exchange postage will be covered by us subject to the customer following our return instructions as emailed to the customer after our approval of return / exchange / refund.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.