Terms & Conditions
Sold and delivered by Princess Trade Australia (ABN 83130294718)
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
1. DOA (Dead on Arrival)
We will replace your item if it is found to be Dead on Arrival (DOA) within 14 days from the date of dispatch.
Any DOA's must be returned back to us within 14 days.
Our Customer Service member will provisionally determine whether the Product is DOA.
Where a Product is provisionally determined as DOA we will arrange to replace the Product.
2. Faulty after 14 days from the date of dispatch(Normal Warranty Condition)
Under Normal Warranty Condition, we will be repaired or replaced at our discretion with no charge for parts or labour.
Replacement of the Product or a part does not extend or restart the Warranty period.
For an item needs to be returned after the 14 days from the date of dispatch, return postage will be at the buyer's expense
Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.