Terms & Conditions
Sold and delivered by RockJoy
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
Delivery to Australia typically takes about 8-12 business days.
Please understand that occasional delays due to customs and mails are beyond our control.
All the products we are selling include factory warranty, don’t cover items that have been abused, burned and damaged in any form.
If you are not satisfied when you receive you item, you can return it within 14 days for a replacement or money back - please make sure to contact us via Kogan Help Centre before you return it.
If item is defective in 1 month,we will send you a replacement without extra charge,or offer refund after we receive the defective item.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.