Terms & Conditions
Sold and delivered by Avanli Industries Pty Ltd (ABN 89 167 670 171)
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
If you change your mind you may return (at your cost) most new, unopened items within fourteen (14) days of delivery for a refund, which will incur a 10-25% restocking fee. This fee is by negotiation and any special condition given to the customer must be observed such as bring back packaging &/or CDs/manuals. We will pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect item).
You should expect to receive your refund within three (3) weeks of returning your package, however, in many cases you will receive a refund more quickly. We recommend you return your parcel with a company that offers tracking as we are unable to refund for goods which are lost in transit.
This time period includes the transit time for us to receive your return from the shipper (2 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (1 to 4 business days).
Should you need to return an item, simply contact us via the Kogan Help Centre advising your Delivery Docket number, the product, the reason for return and your contact details and we will contact you with the information on how to return the product. Please note that we require contact prior to any product return to discuss the reason of return. We'll notify you via e-mail of your refund once we've received the goods and processed the refund.
Please feel free to contact us if you have any questions.
All of our products are fully backed by Australian manufacturer warranty.
Some manufacturers prefer that end users deal directly with them, and others prefer to work through us.
Should the item you receive be faulty in any way, please contact us via the Kogan Help Centre and we’ll make sure the correct process is followed so the issue can be addressed as quickly as possible for you.
Each product we sell comes with automatic guarantees that cannot be excluded under Australian law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.