Terms & Conditions
Sold and delivered by T & R INTERNATIONAL PTY. LTD. (ABN 59 141 443 898)
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
For SMALL Items(eg. billiards accessories / table tennis accessories / air hockey accessories / basketballs etc.), we provide FREE SHIPPING within Australia.
- Orders are shipped every business days (excluding public holidays).
- Please note that the actual delivery time depends on freight company and your location. We have no control over their service.
For LARGE Items(eg. game tables, furniture, basketball system etc.), we provide FREE SHIPPING within selected areas.
- Normally we'll arrange delivery within 5-7 business days and then contact customers one day before to confirm delivery time.
- Large products are shipped in boxes and REQUIRES ASSEMBLY. Enjoy DIY! If you need installation services please contact us via the Kogan Help Centre. Fees apply.
- Items will be delivered to Front door / Garage only. Moving in or upstairs services will cost extra fees.
- Please note due to weight and size of the merchandise, an able bodied person is required to help unload.
Large items are under 1 (ONE) YEAR WARRANTY.
- All of our merchandise are under excellent and strict quality control. However, if there is a manufacturer fault, please inform us within 3 days of receiving merchandise. We'd like to offer an exchange or replace the faulty part..
- Items damaged during shipment will be replaced. Please sign "Receive as Damaged" on consignment note so that we can file a claim with courier company.
- Damages caused by misuse, abuse, incorrect assembly, irregular maintenance and physical damages are not covered in the warranty.
- If the item that you have ordered are no longer available or out of stock, we are happy to offer a refund or item substitution.
RETURN | EXCHANGE POLICY
- All items must be returned in new and resalable condition in order to obtain credit. The product manufacturer reserves the right to determine the condition and salability of returned items.
- However, in order to provide more thoughtful service, let customers get peace of mind. For the return reason like changing mind after opened the boxes or assembled items, we might consider to accept the return after communication.
- 20% Restocking Fee will be applied on these returns.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.