Terms & Conditions
Sold and delivered by HB Commerce PTY LTD (ABN 154339438)
To enquire about an existing order, please contact the Seller via the Order History in your Kogan Account dashboard here.
For your vidaXL orders you have a cooling off period of 30 days from the day of receipt. Within this time
you can look at the article and try it like you would in a store. As soon as you put the article to use, the cooling off
period has ended.
We advise you strongly to check the contents of the article directly after receipt. If it's damaged or incomplete let
us know by contacting our customer service team.
If you are unsatisfied with the article, it's possible to return it. This is also the case for clearance and sale articles.
You can return it if:
1. The article is complete
2. If it's in the original packaging and in original state.
You can easily notify us of your wish to return your order directly from your Kogan account. If you want to return the products we ask you kindly to inform us within 30 days after delivery.
After you have notified us that you wish to return your order we will provide you with instructions on how best to do so, to ensure that your product(s) arrive at the correct location.
Your item is not as expected, or you changed your mind?
When items are not as expected, and you wish to return them, you need to pay the return postage yourself.
Your item is damaged or defective or incorrect?
In such instances, contact our customer service team via your Kogan account and we will discuss an appropriate solution. We may offer
you (without limitation) a repair or replacement parts, a replacement product or a full refund. When we offer you a refund, we will refund the total amount you have paid including delivery costs.
When returning the product is necessary, we will cover (reasonable) return costs if you follow our return instructions.
Please note that, as far as technically possible, the refund will be issued to the same account and via the same method as used to place the order.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.