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The Dick Smith Customer Promise

Warranty Guidelines

In accordance with the Dick Smith Warranty Terms and Conditions we will repair, replace, offer a store credit or a refund if goods you have purchased from Dick Smith are defective. The duration of your Dick Smith Warranty is explained in this diagram.

*(A) = All products excluding consumables, (B) = Computers, (C) = All products excluding computers and consumables

Subject to the Dick Smith Warranty Terms and Conditions if a Product is defective you can choose to obtain a replacement product (if available), a refund or have the product repaired free of charge.

Subject to the Dicksmith Warranty Terms and Conditions if the Product is defective you can choose to have the Product repaired free of charge. If the Product cannot be repaired within a reasonable time, we will provide you with a replacement ‘like for like’ product.

The Dick Smith Warranty does not apply but you might still have rights under Australian Consumer Law.

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