Cart

Important Warranty Information

 

If you purchased an item from Dick Smith prior to 3 May 2016, it is important to note that the business with which you transacted is different to the business trading under Dick Smith from 4 May 2016 onward.

Dick Smith, Move and Move Airport stores went into receivership then ceased trading through both physical stores, and online channels on or before 3 May 2016. In light of this, the Receivers have established a hotline for customers that have a fault or problem with products purchased between 5 January 2016 and 3 May 2016.

Faulty Stock – Purchased AFTER 3rd May 2016

If you have purchased an item from the Dick Smith online store after 3rd May 2016 and require assistance with a fault, please contact the Dick Smith Support Team at https://www.dicksmith.com.au/da/help/

Faulty Stock – Purchased between 5 January 2016 and 3 May 2016

a) Non Dick Smith Branded Items

The Receivers recommend that you contact the manufacturer directly in the first instance. If the manufacturer does not provide you with a remedy or you are having difficulty, the Receivers request that you please contact their warranty hotline on 1300 660 054 or email customers@dsreceivers.com.au

b) Dick Smith Branded Items

For Dick Smith branded products, the Receivers request that you please contact their warranty hotline on 1300 660 054 or email customers@dsreceivers.com.au

c) Cashback Promise

The Receivers request that you contact their warranty hotline on 1300 660 054 or email customers@dsreceivers.com.au. You will need your receipt to demonstrate proof of purchase.

d) Ongoing assistance

A customer hotline is available post the closure of the Dick Smith, Move and Move Airport stores, for a period of 12 months.

The customer hotline will assist customers with:

  • The claim process for fa ulty products bought between 5 January 2016 and 3 May 2016; and
  • General enquiries following the closure of the store network.
  • Customer Hotline for products purchased between 5 January 2016 and 3 May 2016
  • Phone: 1300 660 054
  • Email: customers@dsreceivers.com.au

Faulty Stock – Purchased on or before 4 January 2016

a) Non Dick Smith Branded Items

The Receivers recommend that you contact the manufacturer directly in the first instance. If the manufacturer does not provide you with a remedy you are an unsecured creditor of Dick Smith Electronics Pty Ltd. Please contact the Voluntary Administrators, McGrath Nicol to lodge your claim with them. The McGrath Nicol contact details are:

  • 02 9338 2638
  • dicksmith@linkmarketservices.com.au

b) Dick Smith Branded Items

For Dick Smith branded products, you are an unsecured creditor of Dick Smith Electronics Pty Ltd. Please contact the Voluntary Administrators, McGrath Nicol to lodge your claim with them. The McGrath Nicol contact details are:

  • 02 9338 2638
  • dicksmith@linkmarketservices.com.au
,

Create your free Dick Smith account

Already have an account? Log In

By clicking Create Account (or signing in with Facebook, Google or Paypal), you agree to the Dick Smith Terms & Conditions and to receiving promotional emails from Dick Smith. Remember, you can unsubscribe at any time.