Air Hockey Accessories - Red Plastic Puck
Sold and delivered by ALL TABLE SPORTS AUSTRALIA PTY LTD (ABN 47 102 211 781).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
All Table Sports Australia has been in the game tables industry for over 30 years. With a wide range of Billiards/Pool Tables manufactured in our Melbourne factory using Australian Timbers, we deliver and service Australia Wide. Our Outdoor and Indoor Game Tables range includes: pool/billiards/snooker tables, air hockey, table tennis, foosball/soccer table, coin-op pub tables, pool/dining tables, multi-function tables and related accessories etc.
All Table Sports Australia is committed to the excellence of our products and providing first class customer service coupled with unbeatable value. Please note that All Table Sports Australia may or may not require the return of the faulty product prior to sending a replacement in its discretion.
Refund: If the fault cannot be solved with a spare part and no replacements are available, and no alternative products are to the liking of the customer, we will offer a refund should the customer so choose.
The Types of product faults that All Table Sports Australia Covers. All Table Sports warrants all goods to be free from defects in material and workmanship/construction (unless stated/informed before customer’s purchase), and of acceptable quality and durability in every possible way!
The warranty does not cover:
Warranty will end immediately if the games table becomes defective as a consequence of misuse, lack of proper care and maintenance, used in an improper environment or handling in transit. Although we take every possible precaution, solid timber naturally has blemishes and marks and is subject to expanding and shrinking which may cause cracks. Please note these faults are not covered under warranty. All goods are supplied subject to retention of title. The goods remain the property of All Table Sports Pty Ltd until completed payment received. In the event of the Customer defaulting in any of the terms of this agreement including the payment of all monies due under this agreement, All Table Sports Pty Ltd shall have cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your product arrives or presents with damage or a fault, please email us via the Order History in your Account dashboard. and provide:
How we solve product faults.
The best solution to any product fault depends on the nature of the fault itself, and each fault will be given a tailored solution to best solve the customer's problem. All Table Sports reserves the right to decide whether a component should be repaired or replaced.
The solutions available are as follows (in order of priority) - and all at no cost to our customer.
1. Spare Parts /Repair: If the fault can be solved with the supply of a spare part, or parts we will immediately send to the Customer, if it is easy to be swapped over. Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond our or the repairer’s reasonable control, such as part availability and incorrect fault description. Customer may be required to pay labour, assessment and/ or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply.
2. Partial Refund: If the fault is superficial - we will offer a partial refund. Refund to the buyer the original purchase price less than amount directly attributable to use by the buyer prior to the discovery of the nonconformity.
3. Replacement: If the fault can be solved by the supply of a replacement but not a spare part - we will send the customer a replacement as soon as the right (without giving notice) to retake possession of any All Table Sports goods supplied to the Customer and the Customer hereby authorises and allow All Table Sports or its representative, servant, agent or employee to enter the premises upon which the goods are housed or stored for the purpose of retaking possession of same and All Table Sports shall not be liable for any costs, losses, damages or any other monies or losses suffered by the Customer as result of All Table Sports retaking possession of the goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
