Amber and Hue

Sold and delivered by WHITE LABEL CLUB PTY LTD (ABN 70 626 202 980).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Return Policy

At Amber & Hue, we take pride in the quality of our products and your satisfaction is important to us. Please read our policy carefully before making a purchase.

Faulty or Defective Items

We thoroughly check our products before dispatch. However, if you receive an item that is faulty or defective:

1. Contact us within 7 days of receiving your order via the Order History in your Account dashboard.
2. Provide your order number and clear photographs showing the fault or defect.
3. We will assess the issue and advise on the next steps.

If the item is confirmed faulty, we will offer you:

• a replacement (if available), or
• a full refund to your original payment method.

Incorrect Items

If you have received the wrong product:

• Contact us within 7 days of receiving your order via the Order History in your Account dashboard.
• Provide your order number and details of the incorrect item.

We will arrange for the correct item to be sent and cover any return shipping costs if applicable.

Change of Mind

Due to hygiene reasons and Australian health regulations, we do not accept returns or offer refunds for change of mind on earrings. Please choose carefully when placing your order.

Authorisation Required

Do not send any items back without contacting us first.

All returns must have an authorisation number issued by us. Returns received without authorisation may be refused and returned to sender.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Shipping Costs

Shipping costs are non-refundable unless required under Australian Consumer Law.

Shipping & Warranty

Thank you for shopping with Amber & Hue. We’re committed to delivering your order safely and efficiently.

Processing Times

Orders are processed within 1 business day (excluding weekends and public holidays).

You will receive an email notification once your order has been dispatched.

Domestic Shipping (Australia)

Standard Shipping: Estimated delivery 2–8 business days.

Shipping costs are calculated at checkout and displayed before payment.

Free standard shipping on orders over $50.

Tracking Your Order

A tracking number will be provided once your order is shipped.

You can track your order using the link provided in your shipping confirmation email.

Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us via the Order History in your Account dashboard with your order number.

Amber & Hue is not liable for delays caused by postal or courier services, weather events, or customs clearance.

Incorrect Shipping Address

Please ensure your shipping details are correct. We cannot guarantee changes once your order has been processed.

Orders returned due to incorrect addresses may incur additional shipping charges.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, contact us via the Order History in your Account dashboard within 7 days of receipt. We’ll investigate and resolve the issue as quickly as possible.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.