Aussie Auto Gear

Sold and delivered by TRACKMATE OFFROAD PTY LTD (ABN 30 687 377 359).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

General Store Information

We specialize in a wide range of automotive accessories and spare parts designed to keep your vehicle running smoothly and safely.

Our products are carefully selected to meet local market needs, offering great value, reliability, and fast delivery across Australia. Whether you’re after replacement parts or gear to upgrade your car, we’re here to help.

At Aussie Auto Gear, we pride ourselves on excellent customer service and a hassle-free shopping experience.

Return Policies

Order Cancellation

We accept cancellations before the item is shipped or produced. If approved, you’ll receive a full refund.

Orders cannot be cancelled once shipped.

Returns

We offer a 60-day return policy for both domestic and international orders. To be eligible:

• The item must be unused, in original condition, and in the original packaging
• Proof of purchase (receipt or order ID) is required

Do not return items to the manufacturer

Customers will be charged shipping only once (including returns), and no restocking fees apply.

Note: Our parts are aftermarket products—compatible with specific vehicles but not OEM. Trademarks and brand names are used for identification only and remain the property of their respective owners.

Refunds

Once we receive and inspect your return, you’ll be notified via the Order History in your Account Dashboard. If approved, the refund will be processed automatically to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

Recheck your bank account

Contact your credit card provider

Contact your bank (some processing delays are normal)

If you still haven’t received your refund after these steps, please contact us via the Order History in your Account Dashboard.

Return Address

To request a return address, please contact us via the Order History in your Account Dashboard before sending anything back.

Shipping Information 

We are committed to offering fast, reliable shipping from our 📍 Sydney and Melbourne warehouses to customers across Australia and New Zealand.

Domestic Delivery (Australia)

Most items arrive within 1–7 business days, depending on your location.

Packaging & Handling

All parcels include appropriate packaging and careful handling.

Please contact us if you need expedited processing or special delivery arrangements.

Warranty Policies

Most of our products come with a 60-day warranty, covering manufacturing defects and functional issues under normal use.

What is Covered

• Defects in materials or workmanship
• Malfunction under normal usage

• Replacement or refund if the item is confirmed defective

• Damage caused by misuse, modification, improper installation, or accidents
• Normal wear and tear
• External/environmental damage

How to Claim:

Please contact us via the Order History in your Account Dashboard and include:

• Your order number
• Description of the issue
• Photo/video evidence if applicable

Resolution Options:

• Replacement (subject to stock availability), or
• Partial/full refund depending on the case

Let us know if you need support—we’re here to help!

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.