EcoSouLife All Natural Camper Cup (400ml / 14.5oz) - Reusable Outdoor Mug
Sold and delivered by ESL DISTRIBUTION PTY LTD (ABN 85 632 280 909)
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
We stand by our product and your satisfaction is important to us. If for some reason you are not completely satisfied with your purchase, simply contact our customer service department and they will guide you in this process.
A 25% restocking fee will be assessed on all returns. Additionally, the product must be received in original sealed condition. The customer is responsible for return shipping fees to the originating warehouse. We do not refund shipping costs.
We will accept returns or exchanges for the following:
Please allow 14-21 business days for your return to reach us and to be processed. EcoSouLife will not accept responsibility for products lost in transit or products that are damaged due to inadequate packaging for return shipment.
Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
We do our best to maintain adequate inventory at our warehouse. In the event that an item on your order is out-of-stock, we will notify you and discuss the possible options at the time. Your order will be on hold and will not ship until we hear back from you. Some out of stock item can be placed on back order.
You will receive a shipping Tracking number via email on the day your package ships. If you are unable to track your order, Please feel free to contact us for further support.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
