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Sold and delivered by FRANK AND BEANS AUSTRALIA PTY LTD (ABN 38 603 755 317)
100% Australian Owned and Operated.
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
We ship from Sydney every day Monday to Friday excluding NSW and National Public Holidays.
Orders will be dispatched from our Sydney warehouse within 1-2 business days.
Australia Post handles the shipping of every order for Australian shipping addresses.
Your order will be delivered to your shipping address by NZ Post after being transferred to them by Australia Post.
When returning Underwear, we need to make sure the following guidelines outlined below meet undergarment hygiene laws.
You need to make sure everything is:
> Unworn
> Not Washed (no odours)
> In Original Packaging + Tags
> Within our 30-day exchange period
The buyer is responsible for return postage costs.
20% restocking fee applies for change of mind returns
All returns must be accompanied by our return form which is sent to you to print, and then inert into your return parcel.
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act (CGA) for New Zealand orders and the Australian Consumer Law (ACL) for Australian orders. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
