Glassware HQ

Sold and delivered by AUSFEATHER INTERNATIONAL TRADING GROUP PTY LTD (ABN 79 166 988 192).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Store Information

We are professional seller of high quality glassware

Return Policy

Returned within 14 days of taking delivery of the product(s)

Returned in their original packaging along with all included accessories

New condition and suitable for resale

Not have been damaged during the customer's possession up to where the seller receives the product

The customer bears the risk and cost of the return, including return postage.

We would recommend advising customers to use a tracked service for their return and using an insured service for any high value items.

Only the initial shipping fee charged to the customer (as specified in the sales order) will be reimbursed to the seller.

If the returned goods do not meet the criteria set out in this policy, the goods must be sent back to the customer at the customer's cost. If the customer does not agree, a resolution may be negotiated with the customer.

Shipping & Warranty Policies

1 year limited warranty

3 month direct warranty service from us

9 month supplier warranty followed

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.