Zia RGB Padawan Lightsaber with sounds
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Sold and delivered by JW SABERS PTY LTD (ABN 30 674 260 943).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
JW Sabers offers realistic lightsabers and accessories for display, cosplay, and dueling. Find your perfect lightsaber at JW Sabers today!
Thank you for choosing JW Sabers for your lightsaber purchase. We strive to provide high-quality products and excellent customer service. This Returns and Refunds Policy outlines the terms and conditions regarding returns and refunds for products purchased from JW Sabers. Please read this policy carefully before making a purchase. By placing an order with JW Sabers, you acknowledge and agree to the terms set forth below.
At JW Sabers, we understand that circumstances may change, and you may need to cancel your order before it is shipped. However, please be aware that it can be challenging to cancel an order once it has been placed. While we will make every effort to accommodate your request, we cannot guarantee success in canceling orders that have already entered the processing or shipping stages. If you wish to cancel your order, please follow these steps:
a. Contact us as soon as possible, providing your order number and a clear request for cancellation.
b. Our team will assess the status of your order and make every effort to prevent it from progressing further.
c. If the order can be canceled successfully, we will provide confirmation of the cancellation and initiate a refund if applicable.
Limitations regarding order cancellations:
a. Time Sensitivity: Time is of the essence when cancelling an order. We recommend contacting us immediately after deciding to cancel your order to increase the chances of success.
b. Order Processing: Once an order has entered the processing stage, it becomes increasingly difficult to cancel it. Our team will communicate with the factory to halt the processing if possible.
c. Shipping Stage: If your order has already been shipped, it cannot be cancelled. In such cases, we may, at our discretion, facilitate a return which will be subject to a restocking fee.
d. Refund Timing: If a cancellation is successful, we will initiate a refund in the original form of payment used for the purchase. Please note that the timing of the refund may vary based on the payment provider's processing time.
e. While we strive to provide the best customer service possible, the nature of our sourcing process limits our ability to cancel orders once they are placed. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.
f. Fees: Our payment providers charge processing fees that we are unable to recover. As such, any refund may have the actual fees deducted from it. No additional fees will be levied.
As a small business, JW Sabers is unable to accept returns for change of mind. We encourage you to carefully consider your purchase before placing an order. If you have any questions or need assistance, please reach out to our customer service team before making your purchase.
If you receive a lightsaber with a manufacturing defect or other faults covered by our warranty policy, JW Sabers will assess and handle the return accordingly. Please refer to our Warranty and Returns Policy for instructions on filing a warranty claim.
For faulty items, please follow these steps
a. Contact us within a reasonable timeframe of receiving the lightsaber.
b. Provide your order number, a detailed description of the issue, and any supporting material, such as photographs or videos, to help us assess the situation.
c. Our customer service team will guide you through the return process and provide instructions for returning the lightsaber if necessary.
d. Once we receive the returned product, our team will evaluate the issue to determine if it falls within the warranty coverage. If approved, we will repair or replace the lightsaber and cover the shipping costs for returning the product to you.
Refunds will only be provided in cases where JW Sabers is unable to repair or replace the faulty lightsaber. If a refund is approved, it will be issued in the original form of payment used for the purchase.
This returns and refunds policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict, or modify any statutory rights that you may have.
Please note that this policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.
If you have any questions or concerns regarding our returns and refunds policy, please contact our customer service team for assistance.
By making a purchase with JW Sabers, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Returns and Refunds Policy.
This Warranty and Returns Policy outlines the terms and conditions regarding warranty coverage and returns for products purchased from JW Sabers. Please read this policy carefully before making a purchase. By placing an order with JW Sabers, you acknowledge and agree to the terms set forth below.
JW Sabers offers a warranty period of one (1) year from the date of purchase on all lightsabers. During this period, we will repair or replace, at our discretion, any lightsaber that demonstrates defects in materials or workmanship under normal use.
The following are exclusions from our warranty policy:
a. Wilful Neglect: Our warranty does not cover any damages resulting from intentional misuse, negligence, or tampering with the lightsaber beyond its intended use.
b. Water Damage: JW Sabers cannot be held responsible for any damages caused by water or liquid exposure to the electrical components of the lightsaber. It is essential to keep the lightsaber away from water and other liquids.
c. Battery Insertion: Any damages resulting from incorrectly inserting the battery, such as inserting it backward, are not covered under the warranty. Please follow the instructions provided with the lightsaber carefully to avoid such issues.
d. Impact Damage: JW Sabers will not cover any physical damages caused by dueling or other impacts, including but not limited to scratches, dents, or broken components. Lightsabers are intended for light-to-medium dueling or display purposes only.
If you believe your lightsaber is covered under warranty, please follow these steps:
a. Contact JW Sabers within the warranty period.
b. Provide your order number, a detailed description of the issue, and any supporting evidence, such as photographs or videos, to help us assess the situation.
c. JW Sabers will guide you through the warranty claim process and provide instructions for returning the lightsaber if necessary.
d. Upon receiving the returned product, we will evaluate the issue and determine whether it falls within the warranty coverage. If approved, we will repair or replace the lightsaber and cover the shipping costs for returning the product to you.
If you wish to return a lightsaber for reasons other than warranty claims, please refer to our separate Returns and Refunds Policy.
This warranty policy is in addition to your rights under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict, or modify any statutory rights that you may have.
Please note that this policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.
If you have any questions or concerns regarding our warranty and returns policy, please contact us for assistance.
By making a purchase with JW Sabers, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Warranty and Returns Policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
