<br>All Grain Recipe Kit - Roggenbier - Reptar <br>
Sold out
Sold and delivered by KEGLAND DISTRIBUTION PTY LTD 22 623 316 745
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Leaks and/or Lost Product
All gear supplied by KegLand must be tested thoroughly before use and maintained correctly over time. KegLand is not responsible for lost beer, beverages, liquid, gas or other consumables caused by leaks or faulty items. It is the job of the installer to thoroughly check hose joins, taps, seals, chillers and all other corresponding gear before leaving the system unattended or under pressure. All beer systems require maintenance and require periodic seal replacements etc. It is the user's ongoing role to make sure all fittings and fixtures are working correctly and maintain a good seal. If these checks have not been done properly and you are unsure whether everything is airtight, then please do not leave the equipment unattended or under pressure.
2.0 - Faulty Product or Product not as Described.
In the event you have received an order from KegLand and it is not how it should be due to damage, poor quality, poor craftsmanship or otherwise, please contact via the "Order History" in your Kogan account dashboard.
Claims for the above will be handled in the following manners:
2.1 - Claims of faults within The First 7 Days
2.2 - Damage in transit within The First 7 Days
If an item is damaged in transit, KegLand must be made aware within the first 7 days of receiving the goods, the customer will be given the option to return to KegLand. This applies to both wholesale account holders and normal retail customers.
2.3 - Glassware Damage in transit within The First 7 Days
If one or more glass items break in transit, KegLand must be made aware within the first 7 days of receiving the goods. This applies to both wholesale account holders and normal retail customers.
2.4 - Sending Replacement Parts
If the issue can be resolved by sending out replacement parts for the customer to resolve remotely, KegLand would normally prefer this and offer this as an option.
2.5 - Keep as-is at a Discount
If the customer is happy to keep the product as is the KegLand will offer the customer a discount to keep the goods. This amount calculated is normally calculated with reference to the costs and losses associated in returning the item and what will adequately resolve the situation to the customers satisfaction.
2.6 Missing or incorrect items from your order.
In the event that your order is missing items or incorrect items, KegLand requires written notification (via the "Order History" in your Kogan account dashboard) within 7 days of the order being received. Photographic evidence of incorrect item / shipping labels and marked picking slip may be required. Further to this we always conduct a forensic review of our picking and packing CCTV footage to verify any and all claims of missing and incorrect items packed.
Please ensure that your order is checked as soon as it is received as KegLand will not be able to replace missing goods if the notification period has passed.
The standard warranty period is a default twelve (12) months unless otherwise specifically listed in the item description. This is offered by Kegland as a retailer and is not a guarantee under Australian Consumer Law ("ACL"). The normal and standard guarantees exist under Australian law as they exist under the ACL and common law and Kegland have no intention of excluding them.
How to Lodge a Warranty Claim
To lodge a warranty claim with a KegLand purchase from via the "Order History" in your Kogan account dashboard.
Warranty Coverage
For warranty claims coverable by KegLand Australia, we will cover any and all costs associated with the process of returning and redelivering the item after successful repair to the claimant. We reserve the right to replace, repair or refund for the item at our own discretion for minor defects, pursuant to the Australian Consumer Law's as they appear in Schedule 2 of the Competition and Consumer Act 2010 (Cth) ("ACL"). If a warranty-covered fault/defect is found, all costs associated with the repair/refund/replacement, including freight both ways, will be absorbed by KegLand.
Standard warranty does not extend to products purchased and used for on-selling and hiring out to third parties. Please note too, consumer guarantees as they appear in the ACL are further limited in instances of on-selling and hiring out.
Warranty on ingredients/perishables/consumables extends only to faults in packaging and product condition. Warranty cannot be claimed with dissatisfaction from the results of using the product. I.e. if you don't like the beer you made with it.
Warranty from KegLand Australia does not apply to items taken abroad and used outside of Australia; any parts or services needed under warranty in such instances must have all shipping organised and funded by the claimant.
Modifications causing defect void warranty to the extent that the modification caused or potentially contributed to the defect, as determined by KegLand. Modification to items will also limit the forms of remedy we will be able to provide at our discretion (i.e. we cannot offer complete replacement of items that have been modified or damaged altered by the user.
Warranty attaches to the items themselves only. KegLand will not be liable for loss to ingredients and perishables that may result from a warranty-covered defect, such as a loss of a brew.
Warranty does not cover loss of compressed gas or fluid due to the user's failure to check their system for leaks. KegLand provides hardware that becomes the user's responsibility to ensure has been installed appropriately for the application.
Warranty naturally does not cover defect, damage or failure due to fatigue or wear and tear. Unreasonably strenuous or extended usage in situations not conceived by KegLand when offering the warranty may not be covered if in all the circumstances it would be considered unreasonable to the fair-minded person.
Commercial customers using KegLand homebrewing gear will not be warranted under normal wear and tear use unless the item is otherwise stated for commercial use.
Warranty Exclusions and Disclaimers
Items sought to be repaired/replaced under warranty must be returned to KegLand in the same manner as they were originally delivered. Customer pickup orders must be dropped off in-person to our warehouse and we will not make arrangements instead to have it shipped.
Items shipped must have suitable packaging to protect from potential damage in transit back to KegLand.
If the item:
turns out to not be faulty upon thorough testing by our technicians. e.g. Cannot be replicated;
tests as working fine; or
the issue with the item turns out to be user error
We will naturally need to pass on the costs of freight (to and from) and sometimes labour originally incurred by us to the claimant.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
