Dr. Althea 147 Barrier Cream | Daily Skin Barrier Repair Care | Deep Hydrating
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Don't Pay $24.99
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Don't Pay $46.98
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Exclusive discount with
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Sold and delivered by MNZTRADERS PTY LTD (ABN 71 681 291 538).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
General Store Information
We are evolving to become a one-stop shop for all cosmetics needs of our customer. Our mission is to make skincare and beauty accessible, affordable, and effortless. Whether you're searching for timeless classics or the hottest new arrivals, Kosmetics is here to meet every need with an unparalleled selection.
Return Policy
At Kosmetics, we value our customers and strive to ensure a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a return policy designed to address your concerns. Please review the details below to understand our terms and conditions regarding product returns.
1. Eligibility for Returns
We accept returns under the following conditions:
Change of Mind: Returns for change of mind are accepted if the product:
Is unopened, unused, and in its original condition.
Is returned in its original packaging, undamaged.
Return Period: Products must be returned within 14 days from the date of purchase to qualify for a refund or exchange.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team via the Order History in your Account dashboard with your order details and reason for return.
Return Authorisation: Once approved, you will receive instructions on how and where to send the product.
Shipping Costs:
The cost of returning the product is the responsibility of the customer.
We recommend using a trackable shipping service to ensure the safe return of your product.
3. Conditions for Refunds
Products must meet the eligibility criteria mentioned above.
Refunds will be processed to the original payment method after receiving and inspecting the returned product.
Shipping costs are non-refundable.
4. Non-Returnable Items
Certain products are not eligible for return, including but not limited to:
Opened or used products.
Products not in their original condition or packaging.
5. Damaged or Defective Products
If your product arrives damaged or defective, please contact our customer support team within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost to you.
6. General Provisions
Kosmetics reserves the right to reject returns that do not comply with this policy.
Customers are responsible for ensuring that returns are packaged securely to prevent damage during transit.
This policy is subject to change without prior notice.
For further assistance or clarification, please contact us via the Order History in your Account dashboard. We are here to help!
Shipping Policy
At Kosmetics, we are committed to delivering your favorite cosmetics products quickly and reliably. Please review our shipping policy for details on delivery times, costs, and promotions.
1. Standard Delivery: 3-5 business days from the date of dispatch. Delivery times may vary depending on your location and external factors beyond our control, such as courier delays.
2. Shipping Costs
Shipping costs are typically borne by the customer and are calculated at checkout.
3. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor the status of your delivery.
If you encounter any issues with your shipment, please contact us, and we will assist in resolving the matter.
5. Shipping Restrictions
Currently, we ship within Australia only.
We do not deliver to P.O. Boxes or parcel lockers at this time.
6. General Provisions
Kosmetics is not responsible for delays caused by external factors, such as carrier disruptions or natural events.
We recommend reviewing your shipping address carefully during checkout to avoid delays or misdelivery.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
