Usb Electric Heating Shoulder Brace Massage Wrap - OBA000940
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Don't Pay $184.74
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Sold and delivered by BAY COLLECTIVE PTY LTD (ABN 28 695 621 455).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
At PrimeBay, we bring you the latest and most reliable electronics at competitive prices — from cutting-edge gadgets and home entertainment to everyday tech essentials. Our goal is to make quality technology accessible to everyone, with a seamless shopping experience backed by local support and fast delivery.
As we grow, we’re expanding beyond electronics into home and living — offering smart, stylish, and practical solutions to enhance every part of your lifestyle.
Discover great deals, trusted brands, and exceptional service — all in one place.
PrimeBay – Smart Choices. Better Living.
1. Change of Mind Returns
We offer a 30-day Change of Mind return policy, giving you confidence when shopping with us.
If you change your mind about your purchase, you can return your item within 30 days of receiving it for a full refund.
To be eligible for a Change of Mind return:
Return postage for Change of Mind returns may be at the buyer’s expense, unless otherwise stated.
Please contact us before sending your return to obtain instructions and ensure smooth processing.
2. Warranty & Faulty Items
All our products are covered by a 12-month warranty against manufacturing defects.
If your item develops a fault within the warranty period, please contact us so we can assist with a repair, replacement, or refund, in line with the Australian Consumer Law (ACCC Consumer Guarantees).
To process a warranty claim, you may be asked to provide:
3. Need Help?
If you have any questions about returns or warranty claims, please contact our customer service team — we’re happy to help.
At Primebay, we’re committed to making your shopping experience seamless and worry-free. Below you’ll find details on how we process and deliver orders within Australia.
Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Once shipped, you’ll receive a confirmation email with tracking details.
Shipping Times
Our products are shipped directly from our trusted suppliers. Delivery times vary depending on the item and supplier location:
Standard Shipping (Australia-wide): 5–10 business days
Remote/Rural Areas: May require additional 3–5 business days
(Note: Delivery times are estimates and may be affected by , weather conditions, or peak holiday periods.)
Shipping Fees
Free standard shipping on all orders.
Tracking Your Order
All orders come with tracking.
Tracking details may take 2–4 business days to update after dispatch.
Incorrect Address
Please ensure your delivery details are correct when placing your order.
Primebay is not responsible for delays or lost parcels due to incorrect addresses.
Delays & Lost Packages
If your order has not arrived within 30 business days, please contact us at for assistance.
In the case of a lost package, we’ll send a replacement or issue a full refund.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
