High Chair Cushion - The Rora
Sold and delivered by STARTING SOLIDS AUSTRALIA PTY LTD (ABN 61 663 355 226).
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Ultimate resource for starting solids.
If your product is faulty or you are unhappy with your products for some reason we will happily work with you to resolve the issue! One of the most important parts of the business to us is that our customers are happy with the products they purchase from us so please get in touch via the Order History in your Account dashboard so we can help you with your concerns.
To complete your return, please send us an email with your order number or proof of purchase, with a description and any additional photos or video to help describe what the fault is. We may request photos and or videos of products to determine if there is a fault or may request products be returned first for inspection.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For a refund to be made it is your responsibility to return the items to our warehouse for inspection. We will provide a postage paid return label and packages must be dropped off the couriers depot or post office. We will endeavour to have large items collected by courier however if this is not possible for some reason you will be required to return the package to the courier for a refund to be made.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
