Dicksmith.com.au

VChain Global ECommerce

Our products

Valve Steam Deck OLED 512GB International Model
$1,020.88

 

 

Exclusive discount with

DJI Neo 2 Fly More Combo with Remote Control Gray
$577.50

 

 

Exclusive discount with

5
Bose QuietComfort Headphones white smoke
$286.70

 

 

Exclusive discount with

DJI OSMO Pocket 3 Creator Combo
$770.50

 

 

Exclusive discount with

Xiaomi Poco F7 12gb ram 256GB White International Model
$575.88

 

 

Exclusive discount with

Oneplus 15R 5G Dual SIM 256GB (12GB RAM) Charcoal Black IN Spec CPH2767
$804.88

 

 

Exclusive discount with

Sony WF-1000XM5 Wireless Noise Cancelling Headphones Black
$255.88

 

 

Exclusive discount with

Bose QuietComfort Headphones black
$288.70

 

 

Exclusive discount with

OnePlus 15 5G 16gb Ram 512gb Black Global Version CPH2747 (without Charger)
$1,411.88

 

 

Exclusive discount with

OnePlus 15 5G 16gb Ram 512gb Sand Storm Global Version CPH2747 (without Charger)
$1,402.88

 

 

Exclusive discount with

Oneplus Pad GO2 WiFi 128GB (8GB RAM) Lavender Drift Global Version OPD2504
$447.88

 

 

Exclusive discount with

CASIO Ring Watch CRW-001G-9DR Gold Watch
$269.88

 

 

Exclusive discount with

Terms & Conditions

Sold and delivered by Vchain Global Ecommerce Limited

Thank you for choosing Vchain Global Ecommerce Limited. We appreciate your trust in our products and services. Below, you'll find our Terms & Conditions to ensure a smooth shopping experience with us.

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Shipping

We are pleased to offer free shipping on all products within Australia. For most of our products, we rely on the reliable services of AU Post, whether it be Parcel or Express service. Typically, you can expect your order to reach your doorstep within 6-12 business days from the date of purchase.

Change of Mind Policy

Return Window

You have a 14-day window from the date of product delivery to initiate a return.

Condition of the item

To process a return, the item must be in the same pristine condition as when it was purchased. This entails that the product should be sealed, unused, undamaged, and in its original packaging, complete with all included accessories. Products must be returned in their original sealed packaging or boxes, with the seals intact. Items returned without proper sealed packaging or with damaged or broken seals will not be eligible for a return under our change of mind policy.

Return Responsibility

The customer is responsible for both the risk associated with returning the item until we receive it and the cost of the return, including return postage.

Exceptions

If the returned goods do not meet the criteria outlined in this policy, we reserve the right to either decline the return entirely or apply a restocking fee of 20%, with a minimum fee of AU $20.

Hygiene condition

Due to hygiene issues, all personal products, such as earphones etc., will not be accepted if the return request once it is opened.

Warranty

For brand new products, our standard policy includes a 1-year warranty to ensure your peace of mind.

For refurbished products, we offer a 6-month warranty.

Please note that all warranty coverage becomes void in cases of water seepage. In exceptional circumstances, as part of our warranty process, we may send a replacement item, referred to as an "RF replacement," to the customer.

We source our products globally, with Hong Kong serving as the central hub for our eCommerce operations. Rest assured, we provide an AU travel adapter with all products, and all items we sell in Australia are guaranteed to be functional and compatible.

Our products come with guarantees that are protected under the Australian Consumer Law. You have the right to request a replacement or refund for major failures and are entitled to compensation for any other reasonably foreseeable loss or damage. In addition, if goods fail to meet acceptable quality standards and the failure doesn't amount to a major failure, you have the option to have the goods repaired or replaced.

We maintain the prerogative to void and refrain from fulfilling any orders featuring a price listing error. Although we diligently endeavor to ensure precision in our product listings, sporadic errors may arise. In such instances, we bear no obligation to proceed with orders at the erroneous price point. We place a premium on our customers' contentment and will take all necessary steps to promptly communicate and rectify any such errors.

Thank you for choosing Vchain Global Ecommerce Limited. We are committed to providing you with quality products and excellent customer service. If you have any further questions or require assistance, please don't hesitate to contact us.