Waxaway Australia

Sold and delivered by Waxaway Australia (ABN 61 117 888 767).

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Return Policy

Will allow a customer to return goods for Change of Mind where the goods are:

• Returned within 14 days of taking delivery of the product(s)
• Returned in their original packaging along with all included accessories
• New condition and suitable for resale
• Not have been damaged during the customer's possession up to where the seller receives the product

The customer bears the risk and cost of the return, including return postage.

We would recommend to use a tracked service for their return and using an insured service for any high value items.

If the returned goods do not meet the criteria set out in this policy, the goods must be sent back to the customer at the customer's cost. 

Warranty Policy

We offer 12-month warranty on Electricals (Wax Heaters).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.